| In addition to achieving International ISO 9002 certification,
Burns Harbor has earned top quality and service awards from customers throughout the
world. Burns
Harbor people are committed to solving customer problems, not just selling steel
Throughout the Burns Harbor organization, there is a total commitment to helping
customers solve problems and gain the strongest competitive advantage.
An experienced sales and marketing team plays a vital role in maintaining customer
focus throughout operations.
Technical service engineers work with customers to monitor product performance. Product
application engineers assist customers in product development and customer manufacturing
procedures to determine the optimum steel specification for economy and performance.
Customer service representatives facilitate order processing and shipping and are the
frontline communications link between Burns Harbor and the customer.
In addition, Burns Harbor sends teams of management and production employees to
customer plants for a firsthand understanding of plate requirements. In turn, customers
are encouraged to visit Burns Harbor, as well as to attend our educational seminars.
Wide range of applications
Applications for Burns Harbor steel plate include construction, machinery, rail
cars, storage tanks, shipbuilding, pipe lines, offshore drilling rigs, transmission poles,
production equipment and many other industrial uses. |