Focused on the customer

In addition to achieving international ISO 9002 and QS 9000 certification, Burns Harbor has earned top quality and service awards from major customers.

A total commitment to customer support

Throughout the Burns Harbor organization, there is a commitment to helping customers solve problems and gain the strongest competitive advantage. This includes technical and manufacturing support, plus working with customers design and engineering teams.

An experienced sales, customer service and marketing team plays a vital role in maintaining customer perspective

An experienced sales and marketing team maintains regular contact with customers and ensures that all Burns Harbor operations receive direct communications on customer needs and problems. This includes sending production and management teams to customer plants for a firsthand understanding of product requirements. In turn, customers are encouraged to visit Burns Harbor, as well as to attend its steelmaking seminars.

Customer service representatives facilitate communications

Customer service representatives are the frontline communications link between Burns Harbor and the customer, facilitating order processing and follow-up through delivery.

Outside processing helps Burns Harbor meet exact customer specifications

Burns Harbor also uses selected and fully qualified outside processors to satisfy specific customer requirements. These may include mechanical processes such as blanking, slitting, cutting to length, edge trimming and tension leveling. They also encompass hot-dip galvanizing, electrogalvanizing, coil coating with either standard paints or specialized organic coatings, as well as managed terminal storage and other distribution services.

Quality teams are proactive at all levels of operations

Quality teams in place throughout the Burns Harbor operation are made up of production, sales, engineering and customer service personnel. Their primary objective is to make sure all pertinent customer information reaches the shop floor and becomes part of the quality improvement process. Customers also participate in special teams to resolve common issues.

Bethlehem's industry-leading research center has over 200 professionals dedicated to improving steel manufacturing processes and products

Bethlehem maintains one of the industry's most comprehensive research centers where highly trained professionals are dedicated to developing both technology that improves the steel manufacturing process and steel product performance with cost effectiveness for all customers.

Complete technical and application engineering support

Product application engineers work directly with customers to help them match the exact product specification to their manufacturing process for maximum economy and performance.

After delivery, Burns Harbor technical service engineers work with customers to track product performance.

Electronic interface balances customers' needs with steel production

A unique 10-year partnership between Bethlehem and Electronic Data Systems keeps Burns Harbor on the cutting edge of electronic interface with the customer.

Burns Harbor uses JMICS (Joint Material Information Control System) to balance customer forecasted requirements with steel production orders to achieve total reliability in delivering the right product, in the right amount, to the right place, at the right time.

A total commitment to exceeding customer expectations for quality, service and on-time delivery

Burns Harbor's leadership is a result of combining advanced technology with experienced and highly trained people. Throughout the company, the focus is on making the best steel in the world and meeting the needs of each customer.

The result is quality and consistency of product second to none and a total involvement in providing strong customer service and technical support.

Serving Our Customers

We recognize that our customers have choices of materials and steel suppliers. We will be their first choice only by routinely and reliably providing what they need, when they need it and at fair and competitive prices.

Our success depends on their success. Our greatest opportunities will be realized through relationships built on mutual trust, cooperation and understanding of each other�s product and business requirements.

"We have a strong relationship with our customers. We do more than just sell steel at Burns Harbor. We sell the collective resources of 6,000 people."