Putting the customer first means going beyond filling the order.

Burns Harbor people are committed to making the best steel in the world and delivering the service and technical support to match it.

Experienced sales and marketing team.
An experienced sales and marketing team plays a vital role in helping to maintain a customer perspective throughout all operations.

Technical service and application engineers work with customers to select the right product and to monitor performance.
Application engineers work directly with customers to help them match the exact product specification to their manufacturing process for maximum economy and performance.

After delivery, Burns Harbor technical service engineers track performance and look for ways to improve it.

Quality teams make sure customer information reaches the shop floor.
Quality teams in place throughout the Burns Harbor operation are composed of production, sales, engineering and customer service personnel. Their primary objective is to make sure that all pertinent customer information reaches the shop floor and becomes part of the quality control process. Customers also participate in special teams to resolve common issues.

Customer service representatives facilitate each customer�s daily business.
Customer service representatives make order-processing and shipping easy, fast and accurate. They also are the frontline communications link between Burns Harbor and the customer.

Two-way seminar program
Burns Harbor also sends teams of management and production employees to customer plants for a firsthand understanding of product requirements. In turn, customers are encouraged to visit Burns Harbor, as well as to attend its steelmaking seminars.